Returns and Refund Policy
Return policy
At AQUASOL AGRO, we want your shopping experience to be safe and transparent. Here you will find all the information about deadlines, conditions, and steps to follow to manage a return.
We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.
The item must be in the same condition as when you received it, unused, with its tags, and in its original packaging to be eligible for return. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@aquasolagro.com. Please note that returns must be sent to the following address: Carrer Max Aub 1, 46400 Cullera (Valencia), Spain.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any questions about returns, you can contact us at info@aquasolagro.com.
Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), made-to-order products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, purchase the new item separately.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification. As with the previous case, the item must be in the same condition as when you received it, unused, with its tags and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@aquasolagro.com.
Do you have any questions about your order or the return process?
Contact AQUASOL AGRO →